PAIA Manual

Private body and Information Officer

NAYDU (Pty) Ltd operates Calingoo AI: Calendar Assistant. Registration number: 2026/813982/07. Business address: 48 HIGHWATER CRESCENT GENAZZANO GENAZZANO KWA-ZULU NATAL 439. Address for service: 48 HIGHWATER CRESCENT GENAZZANO GENAZZANO KWA-ZULU NATAL 439. Place of registration: Republic of South Africa. Information Officer: Savithree Naidu. Telephone +27 76 230 0925. Send access/privacy requests to privacy@calingoo.com; service contact is support@calingoo.com.

Guide and prescribed forms

The Information Regulator publishes the PAIA guide, request Form 2, outcome/fee Form 3 and complaint Form 5 at https://inforegulator.org.za/paia/. Ask the Information Officer for help or the guide. Regulator contact: enquiries@inforegulator.org.za or +27 10 023 5200. Current physical/postal details: https://inforegulator.org.za/contact-us/.

Records held

• Company incorporation, governance, tax, accounting and provider contracts, where applicable.
• Product, software, policies, licenses, releases and operations.
• Account identifiers, planning content, private backgrounds, sync and recovery records.
• Support, privacy, deletion, security-incident and PAIA correspondence.
• Provider-held authentication, mail and technical records, subject to roles and access rights.

Records available without a formal request

About, Privacy, Terms, Support, deletion information and this manual are public pages without account sign-in. Users access their own records through supported account features. Formal access rights remain.

Making a request

Send prescribed Form 2 to privacy@calingoo.com. Identify records, period, preferred access form, contact details and the right you seek to exercise/protect where PAIA requires. Explain representative capacity and provide proportionate identity/authority evidence when necessary. Never send passwords/sign-in codes.

The Information Officer applies PAIA/POPIA procedures, deadlines, third-party protections and lawful refusal grounds. Acknowledgement targets do not extend decision deadlines. PAIA decisions are ordinarily due within 30 days, subject to lawful extension and required notice. Fees apply only where prescribed/lawful, with required fee/deposit notice before proceeding.

Decisions and remedies

Required written decisions explain refusal reasons and release non-exempt portions where possible. Applicable Regulator complaints and court remedies remain. This private body offers no internal PAIA appeal. Consult the Regulator guide for forms/deadlines.

Processing and availability

The Privacy Policy describes purposes, categories, recipients, overseas processing, retention and security. This English manual is available electronically and on request through the Information Officer. Ask about inspection, accessible formats or assistance. Updates follow material operational or legal changes.